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Buying on Little Kiwi's Nest

What is the buying process?

Each store on Little Kiwi’s Nest is a totally individual home-based business, without any middle man.Here, you are supporting local designers & our economy.

Once your order is placed, it is split up and sent to the appropriate stores for payments (except for PayPal payments)and posting. A receipt will be issued both onscreen and sent to your email address.

All queries and questions about your order or the products listed on the web site should be made to the stores in question and you can do that through the Contact Us page. Each store also handles its own after sale service, warranty issues and follow ups.

What are the payment options?

Little Kiwi’s Nest is a collection of totally independent stores
and thus each store will specify its payment options.

Payment must be made within 3 working days unless prior arrangements are
made with the seller. If payment is not received in this time then the
order will usually be cancelled and the items re-listed for sale.

All prices are in New Zealand dollars and include GST where appropriate.
Due to the small nature of most businesses listed,
GST is not always applicable.

What is your return & warranty policy?

Little Kiwi’s Nest is a collection of totally independent stores and
thus each has its own return & warranty policies.
Please refer to the Policies page for details.
Little Kiwi’s Nest does not offer a warranty over and beyond that of its stores.

What if I am unhappy with a transaction?

In the unlikely event that you are unhappy with a transaction,
please contact the relevant store directly via their details in the Contact Us page.
If you feel that the store is not responding,
contact the Little Kiwi’s Nest customer service team via the Contact Us page and
we will negotiate a fair outcome for all.

Selling on Little Kiwi's Nest

Selling on Little Kiwi's Nest

Thank you for your interest in opening a store with us!
Please follow the ‘Create a store on Little Kiwi’s Nest’
link found in the green box at the bottom of this page.

Shipping

How much does shipping cost?

Little Kiwi’s Nest is a collection of totally independent stores from across New Zealand and thus shipping fees may vary. The easiest way to determine the cost is to proceed through the first few steps of the checkout process to obtain a postage quote. In some instances, the postage may be reduced after check out if the shopping cart fails to register multiple purchases from the one store. If you have any queries about the cost of postage please contact the sellers directly.

Do you ship internationally?

Some of our stores will ship internationally upon request so please contact the seller directly before purchasing. The stores will be able to provide you with a quote for postage for you order. After your order is received a final invoice including postage will be provided by each store you purchased from.

How long will my items take to arrive?

Most items are available for delivery immediately, but again it will vary per store. Custom-made orders will naturally take a little longer than ready-made items. Please contact the seller to discuss their individual posting methods and estimated delivery times if need be.

As a general rule, your ready-made items will be posted within 3-4 days of payment being received. Store owners are required to contact you if there is a delay past this point.

Please take into account that some stores are based in rural NZ so delivery times will be slower than from major towns.

Wholesale and Retail

Are items on this site available wholesale?

Some of our designers already sell their products wholesale to local retailers, however there is not a site wide policy for this. It is totally at the discretion of each independent designer as to whether they choose to offer their products at wholesale prices to retailers.

If you are a retailer interested in stocking items you have seen on our site we suggest you contact the designers directly to discuss the option of a wholesale agreement. You can do this by clicking on 'contact us' on the head or foot of this page.

Is there a physical shop I can visit which stocks items from this site?

Although some deigners do sell to local retailers, there is no shop which holds items from all our independent designers at this stage.

Please contact the designers directly to find out which retailers stock their items. You can do that by clicking on the 'contact us' at the head and foot of this page.